58 lines
3 KiB
Markdown
58 lines
3 KiB
Markdown
---
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title: "L'Oréal — Client Knowledge"
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aliases: [loreal, l'oreal, loreal-global]
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tags: [client, loreal, box, make, php, sla, global-to-local]
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sources: [01 Projects/loreal-global-kickoff, 01 Projects/loreal-sla-calculator]
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created: 2026-04-15
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updated: 2026-04-15
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---
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# L'Oréal
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Oliver Agency works with L'Oréal on campaign asset management (global → local transformation) and SLA timeline tooling.
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## Key Takeaways
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- L'Oréal uses **Box** for campaign asset exchange and folder hierarchy encodes campaign numbers
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- **Make.com** is used as the automation backbone (webhook on submission)
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- The "Global to Local" workflow transforms global campaign CSVs into regional market CSVs
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- SLA calculator replaces Excel — 9 brief types, 8 stages, Gantt view
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- PHP backend for the global kickoff tool (not Python/Node)
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## Projects
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| Project | Purpose | Entry Point |
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|---------|---------|-------------|
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| [[01 Projects/loreal-global-kickoff/Loreal Global Kickoff\|L'Oréal OMG Assistant Global]] | Asset submission + global-to-local CSV transform | PHP server |
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| [[01 Projects/loreal-sla-calculator/Loreal SLA Calculator\|L'Oréal SLA Calculator]] | SLA timeline calculator for eCom Content Factory PMs | `docker compose up` |
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| [[01 Projects/loreal-timelog-viewer/Loreal Timelog Viewer\|L'Oréal Timelog Viewer]] | Static Vite SPA for viewing time logs; served at `/timelog/` subpath on optical-dev | Apache static files |
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## L'Oréal OMG Assistant Capabilities
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- **Master Global Asset Submission** — submit Box assets with metadata
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- Auto-populate campaign number from Box folder hierarchy
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- **Global to Local** — transform global CSVs into regional market CSVs
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- Webhook to Make.com on submission
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## L'Oréal SLA Calculator Capabilities
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- Replaces Excel for SLA timeline management
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- 9 brief types × 8 stages
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- Gantt chart view + date verdict
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- CSV + iCal export
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- Client Estimator (`client.html`) — simplified 4-input version
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## Tech Preferences
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- PHP for server-rendered web apps (not Python or Node)
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- Box API for file storage and folder-based campaign organization
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- Make.com for automation/workflow orchestration
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- CSV as data exchange format for global → local transforms
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- Docker for SLA calculator (simpler tool)
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## Quirks & Lessons
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- Campaign number is encoded in the Box folder hierarchy — must traverse parent folders to extract it
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- Make.com webhook triggers on every submission — design idempotent handlers
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- The "Global to Local" transform needs to understand regional market codes in CSV headers
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- SLA calculator has two UX modes: full PM calculator vs simplified client estimator
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- L'Oréal uses eCom Content Factory workflow — their PM team are the primary users of the SLA tool
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- Timelog Viewer was deployed as a pre-built `dist/` without source — required `<base href="/timelog/">` workaround in `index.html` to fix asset 404s on subpath; see [[wiki/concepts/vite-prebuilt-subpath-workaround]]
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## Related
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- [[wiki/tech-patterns/box-api-integration|box-api-integration]] — Box API patterns
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- [[wiki/client-knowledge/ford|ford]] — another Box-heavy client
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