---
title: "L'Oréal — Client Knowledge"
aliases: [loreal, l'oreal, loreal-global]
tags: [client, loreal, box, make, php, sla, global-to-local]
sources: [01 Projects/loreal-global-kickoff, 01 Projects/loreal-sla-calculator]
created: 2026-04-15
updated: 2026-04-15
---

# L'Oréal

Oliver Agency works with L'Oréal on campaign asset management (global → local transformation) and SLA timeline tooling.

## Key Takeaways
- L'Oréal uses **Box** for campaign asset exchange and folder hierarchy encodes campaign numbers
- **Make.com** is used as the automation backbone (webhook on submission)
- The "Global to Local" workflow transforms global campaign CSVs into regional market CSVs
- SLA calculator replaces Excel — 9 brief types, 8 stages, Gantt view
- PHP backend for the global kickoff tool (not Python/Node)

## Projects
| Project | Purpose | Entry Point |
|---------|---------|-------------|
| [[01 Projects/loreal-global-kickoff/Loreal Global Kickoff\|L'Oréal OMG Assistant Global]] | Asset submission + global-to-local CSV transform | PHP server |
| [[01 Projects/loreal-sla-calculator/Loreal SLA Calculator\|L'Oréal SLA Calculator]] | SLA timeline calculator for eCom Content Factory PMs | `docker compose up` |
| [[01 Projects/loreal-timelog-viewer/Loreal Timelog Viewer\|L'Oréal Timelog Viewer]] | Static Vite SPA for viewing time logs; served at `/timelog/` subpath on optical-dev | Apache static files |

## L'Oréal OMG Assistant Capabilities
- **Master Global Asset Submission** — submit Box assets with metadata
- Auto-populate campaign number from Box folder hierarchy
- **Global to Local** — transform global CSVs into regional market CSVs
- Webhook to Make.com on submission

## L'Oréal SLA Calculator Capabilities
- Replaces Excel for SLA timeline management
- 9 brief types × 8 stages
- Gantt chart view + date verdict
- CSV + iCal export
- Client Estimator (`client.html`) — simplified 4-input version

## Tech Preferences
- PHP for server-rendered web apps (not Python or Node)
- Box API for file storage and folder-based campaign organization
- Make.com for automation/workflow orchestration
- CSV as data exchange format for global → local transforms
- Docker for SLA calculator (simpler tool)

## Quirks & Lessons
- Campaign number is encoded in the Box folder hierarchy — must traverse parent folders to extract it
- Make.com webhook triggers on every submission — design idempotent handlers
- The "Global to Local" transform needs to understand regional market codes in CSV headers
- SLA calculator has two UX modes: full PM calculator vs simplified client estimator
- L'Oréal uses eCom Content Factory workflow — their PM team are the primary users of the SLA tool
- Timelog Viewer was deployed as a pre-built `dist/` without source — required `<base href="/timelog/">` workaround in `index.html` to fix asset 404s on subpath; see [[wiki/concepts/vite-prebuilt-subpath-workaround]]

## Related
- [[wiki/tech-patterns/box-api-integration|box-api-integration]] — Box API patterns
- [[wiki/client-knowledge/ford|ford]] — another Box-heavy client