---
auto_generated: true
created: 2026-05-18
manual_updated_at: 2026-05-18
modified: 2026-05-19
name: User_Manual
status: active
tags:
- client/loreal
- status/active
- tech/nextjs
- tech/python
- tech/react
- type/sop
type: sop
---

# L'Oréal SLA Calculator User Manual

## What This Tool Does
The SLA Calculator is a web-based tool designed for the eCom Content Factory. It replaces the previous Excel-based workflow with a precise, 4-step wizard to estimate project timelines and determine if specific deadlines can be met. It automates the calculation of production, syndication, and translation stages based on complex business rules.

## Who Uses It
There are two versions of this tool for different audiences:
1. **PM Calculator (`index.html`)**: For Project Managers (PMs). Features a 4-step wizard, full stage-by-stage configuration, Gantt chart visualization, and CSV/iCal export capabilities.
2. **Client Estimator (`client.html`)**: For external clients. A simplified single-page form with only 4 inputs that uses default SLA settings automatically.

## How to Access
- **Internal Access**: Log in using your Microsoft account (SSO) or email/password credentials.
- **Client Access**: Access via the public link provided by your PM. No login required.

## Main Workflows

### For Project Managers (Full Calculator)

#### Step 1: Select Brief Type
- Choose from 9 brief types (e.g., Country Pull, Global Push, Local Push, Urgent).
- Each type automatically populates the relevant project stages and displays scope descriptions.

#### Step 2: Configure Stages
- Toggle individual project stages on or off as needed.
- Set complexity levels for each active stage.
- Define asset volumes (up to 300-400) and revision rounds (supports decimals).
- Specify market approval days.

#### Step 3: Enter Dates
- Set the project **Kick-off Date**.
- Set the required **Go-Live Date**.

#### Step 4: View Results
- **Timeline Breakdown**: View a list of key dates per stage.
- **Gantt Chart**: Visualize the project timeline.
- **Verdict**: Receive a clear **Yes/No** indication of whether the deadline can be met.
- **Exports**: Download the schedule as CSV or iCal files.

### For Clients (Estimator)
1. Answer 4 practical questions regarding the project scope.
2. The system determines the appropriate brief type.
3. View the calculated submission deadline based on your go-live date and SLA defaults.

## FAQ

**Q: How are production days calculated?**
A: Production days are determined by a cross-reference table in `config.json` that factors in complexity levels and asset volumes.

**Q: Can I adjust the number of revisions?**
A: Yes, revision rounds can be set with decimal precision in the PM Calculator configuration step.

**Q: Who can edit the business rules?**
A: Non-developers can update assumptions, stage definitions, and default values by editing the `config.json` file directly.

**Q: What happens if the deadline cannot be met?**
A: The tool provides a "No" verdict and allows you to adjust inputs (like complexity or revisions) to see how changes impact the timeline.

## Related
- [[01 Projects/lusa-back-planner/USER_MANUAL]]
- [[01 Projects/lusa-back-planner/USER_MANUAL.md]]
- [[01 Projects/loreal-sla-calculator/USER_MANUAL.md]]