diff --git a/index.html b/index.html
index 16b1c2d..465f56f 100755
--- a/index.html
+++ b/index.html
@@ -21,7 +21,8 @@
 				<div class="sidebar-subtitle">Conversations</div>
 				<div class="conversations-list" id="conversations-list"></div>
 			</div>
-			<div style="color: rgb(255, 255, 255); text-decoration: none; font-weight: 200; position: fixed; bottom: 0; left: 0; height: 50px; width: 250px; background-color: black; z-index: 2000;">
+			<div style="color: rgb(255, 255, 255); text-decoration: none; font-weight: 200; position: fixed; bottom: 0; left: 0; height: 90px; width: 250px; background-color: black; z-index: 2000;">
+				<button id="help-btn" class="help-btn">Help</button>
 				<a href="privacy/" style="color: rgb(255, 255, 255); text-decoration: none; font-weight: 200; position: absolute; bottom: 15px; left: 30px;">View our privacy policy here</a>
 			</div>
 		</div>
@@ -38,6 +39,20 @@
 				<a style="color: rgb(255, 255, 255); text-decoration: none; font-weight: 200; position: absolute; bottom: 15px; right: 30px;">Log Out</a>
 			</div>
 		</div>
+
+		<!-- Help Modal -->
+		<div id="help-modal" class="modal">
+			<div class="modal-content">
+				<div class="modal-header">
+					<h2>Help</h2>
+					<span class="close-btn">&times;</span>
+				</div>
+				<div class="modal-body">
+					<p>Make sure you refresh (CTRL + Shift + R) when encountering an error:</p>
+					<p>Contact support: <a href="mailto:USCBaisupport@oliver.agency">USCBaisupport@oliver.agency</a></p>
+				</div>
+			</div>
+		</div>
 	</body>
 	<script src="https://cdnjs.cloudflare.com/ajax/libs/showdown/2.1.0/showdown.min.js"></script>
 	<script src="js/variables.js"></script>
diff --git a/js/script.js b/js/script.js
index 1d1c6bc..1a0ae90 100755
--- a/js/script.js
+++ b/js/script.js
@@ -607,6 +607,201 @@ const selectTOV = (new_tov_key) => {
 	document.getElementById("tov-list").classList.add("tov-list-hidden");
 };
 
+const onAuthenticated = () => {
+	goToCreateNewConversationsPage();
+	getConversations();
+	getAssistants();
+	getTOVs();
+	
+	// Ensure the send button is enabled by default
+	document.getElementById("message-input").value = "";
+
+	document.getElementById("assistant-name-container").classList.remove("assistant-name-container-active");
+	document.getElementById("assistant-name").classList.remove("assistant-name-placeholder");
+	document.getElementById("assistants-list").classList.add("assistants-list-hidden");
+
+	document.getElementById("tov-name-container").classList.remove("tov-name-container-active");
+	document.getElementById("tov-name").classList.remove("tov-name-placeholder");
+	document.getElementById("tov-list").classList.add("tov-list-hidden");
+
+	Array.from(document.getElementsByClassName("chat-message-appear"))?.map((el) => el.classList.remove("chat-message-appear"));
+	document.getElementById("chat").innerHTML += chat_message_user_new.replaceAll("{CONTENT}", md_converter?.makeHtml(message));
+
+	// Scroll to Last Message
+	document.getElementById("chat").scrollTop = document.getElementById("chat").scrollHeight;
+
+	setTimeout(() => {
+		Array.from(document.getElementsByClassName("chat-message-appear"))?.map((el) => el.classList.remove("chat-message-appear"));
+
+		document.getElementById("chat").innerHTML += chat_message_assistant_loading_dots;
+
+		setTimeout(() => {
+			// Scroll to Last Message
+			document.getElementById("chat").scrollTop = document.getElementById("chat").scrollHeight;
+		}, 5);
+	}, 2000);
+	
+	//console.log("URI encoded message: " + encodeURI(message));
+
+
+	const utf8Bytes = new TextEncoder().encode(message);
+	let binary = '';
+	for (let i = 0; i < utf8Bytes.length; i++) {
+		binary += String.fromCharCode(utf8Bytes[i]);
+	}
+	const encodedMessage = btoa(binary);
+
+	// Function to make the API call (so we can retry it)
+	const makeAPICall = (retryCount = 0) => {
+		return gcp_fetch(
+			make_url +
+				`?ConversationID=${encodeURI(conversation_id)}&AssistantKey=${encodeURI(new_assistant_key)}&TOV_Key=${encodeURI(
+					new_tov_key
+				)}&Message=${encodeURIComponent(encodedMessage)}`
+		)
+			.then((res) => {
+				if (!res.ok) {
+					throw new Error(`Server responded with status: ${res.status} ${res.statusText}`);
+				}
+				return res.json();
+			})
+			.then((res) => {
+				if (sending_message && res?.conversation_id) {
+					conversation_id = res?.conversation_id;
+
+					if (conversations.findIndex((e) => e.id === res?.conversation_id) === -1 && res?.conversation_title) {
+						conversations = [
+							{ id: res?.conversation_id, title: res?.conversation_title, assistant_key: new_assistant_key, tov_key: new_tov_key },
+						].concat(conversations);
+
+						document.getElementById("conversations-list").innerHTML = conversations
+							?.map((conversation) => {
+								if (conversation?.id === res?.conversation_id)
+									return conversations_list_item_active
+										?.replaceAll("{CONVERSATION_ID}", conversation?.id)
+										?.replaceAll("{CONVERSATION_TITLE}", processConversationTitle(conversation?.title));
+								return conversations_list_item
+									?.replaceAll("{CONVERSATION_ID}", conversation?.id)
+									?.replaceAll("{CONVERSATION_TITLE}", processConversationTitle(conversation?.title));
+							})
+							?.join("");
+					}
+				}
+
+				// Re-enable the send button
+				document.getElementById("send-button").disabled = false;
+				
+				sending_message = false;
+				Array.from(document.getElementsByClassName("chat-message-appear"))?.map((el) => el.classList.remove("chat-message-appear"));
+				Array.from(document.getElementsByClassName("chat-message-loading-dots"))?.map((el) => el.remove());
+				
+				// Check if we have a message, otherwise show error
+				if (res?.message) {
+					document.getElementById("chat").innerHTML += chat_message_assistant_new.replaceAll("{CONTENT}", md_converter?.makeHtml(removeCitations(res.message)));
+				} else {
+					document.getElementById("chat").innerHTML += chat_message_assistant_new.replaceAll("{CONTENT}", "Sorry, there was an issue processing your request. The response was incomplete.");
+				}
+
+				// Scroll to Last Message
+				document.getElementById("chat").scrollTop = document.getElementById("chat").scrollHeight;
+			})
+			.catch((error) => {
+				console.error(`Error in API call (attempt ${retryCount + 1}):`, error);
+				
+				// If this is the first failure, retry once
+				if (retryCount === 0) {
+					console.log("Retrying request...");
+					
+					// Keep loading indicator
+					// Don't remove the loading dots yet
+					
+					// Wait a moment before retrying (e.g., 1 second)
+					return new Promise(resolve => setTimeout(resolve, 1000))
+						.then(() => makeAPICall(retryCount + 1));
+				}
+				
+				// If we've already retried or max retries reached, show the error
+				// Re-enable the send button
+				document.getElementById("send-button").disabled = false;
+				
+				sending_message = false;
+				Array.from(document.getElementsByClassName("chat-message-appear"))?.map((el) => el.classList.remove("chat-message-appear"));
+				Array.from(document.getElementsByClassName("chat-message-loading-dots"))?.map((el) => el.remove());
+				
+				// Show error message in chat
+				document.getElementById("chat").innerHTML += chat_message_assistant_new.replaceAll(
+					"{CONTENT}", 
+					`<div class="error-message">Sorry, an error occurred: ${error.message}</div>`
+				);
+				
+				// Scroll to Last Message
+				document.getElementById("chat").scrollTop = document.getElementById("chat").scrollHeight;
+			});
+	};
+	
+	// Start the API call with retry functionality
+	makeAPICall();
+};
+
+const toggleAssistantsDropdown = () => {
+	if (conversation_id !== false || sending_message) return false;
+
+	if (Array.from(document.getElementById("assistants-list").classList).includes("assistants-list-hidden")) {
+		document.getElementById("assistant-name-container").classList.add("assistant-name-container-active");
+		document.getElementById("assistants-list").classList.remove("assistants-list-hidden");
+	} else {
+		document.getElementById("assistant-name-container").classList.remove("assistant-name-container-active");
+		document.getElementById("assistants-list").classList.add("assistants-list-hidden");
+	}
+};
+
+const selectAssistant = (new_assistant_key) => {
+	if (conversation_id !== false || sending_message) return false;
+
+	const assistant = assistants?.find((e) => e.key === new_assistant_key);
+	if (!assistant) return false;
+
+	assistant_key = new_assistant_key;
+
+	document.getElementById("assistant-name").innerHTML = assistants.find((e) => e.key === new_assistant_key)?.name;
+	document.getElementById("assistant-name-container").classList.remove("assistant-name-container-active");
+	document.getElementById("assistant-name").classList.remove("assistant-name-placeholder");
+	document.getElementById("assistants-list").classList.add("assistants-list-hidden");
+
+	document.getElementById("chat").innerHTML = ``;
+	setTimeout(() => {
+		if (JSON.stringify(assistant_key) === JSON.stringify(new_assistant_key)) {
+			document.getElementById("chat").innerHTML = chat_message_assistant_new.replaceAll("{CONTENT}", assistant?.initial_message);
+		}
+	}, 500);
+};
+
+const toggleTOVsDropdown = () => {
+	if (conversation_id !== false || sending_message) return false;
+
+	if (Array.from(document.getElementById("tov-list").classList).includes("tov-list-hidden")) {
+		document.getElementById("tov-name-container").classList.add("tov-name-container-active");
+		document.getElementById("tov-list").classList.remove("tov-list-hidden");
+	} else {
+		document.getElementById("tov-name-container").classList.remove("tov-name-container-active");
+		document.getElementById("tov-list").classList.add("tov-list-hidden");
+	}
+};
+
+const selectTOV = (new_tov_key) => {
+	if (conversation_id !== false || sending_message) return false;
+
+	const tov = tone_of_voices?.find((e) => e.key === new_tov_key);
+	if (!tov) return false;
+
+	tov_key = new_tov_key;
+
+	document.getElementById("tov-name").innerHTML = tone_of_voices.find((e) => e.key === new_tov_key)?.name;
+	document.getElementById("tov-name-container").classList.remove("tov-name-container-active");
+	document.getElementById("tov-name").classList.remove("tov-name-placeholder");
+	document.getElementById("tov-list").classList.add("tov-list-hidden");
+};
+
 const onAuthenticated = () => {
 	goToCreateNewConversationsPage();
 	getConversations();
@@ -620,4 +815,29 @@ const onAuthenticated = () => {
 			sendButton.disabled = false;
 		}
 	}, 500); // Small delay to ensure DOM is ready
-};
\ No newline at end of file
+};
+
+// Help Modal Functionality
+document.addEventListener('DOMContentLoaded', () => {
+    const modal = document.getElementById("help-modal");
+    const btn = document.getElementById("help-btn");
+    const span = document.getElementsByClassName("close-btn")[0];
+
+    if (btn) {
+        btn.onclick = function() {
+            modal.style.display = "flex";
+        }
+    }
+
+    if (span) {
+        span.onclick = function() {
+            modal.style.display = "none";
+        }
+    }
+
+    window.onclick = function(event) {
+        if (event.target == modal) {
+            modal.style.display = "none";
+        }
+    }
+});
\ No newline at end of file
diff --git a/style.css b/style.css
index 274c5ec..209d54b 100644
--- a/style.css
+++ b/style.css
@@ -652,3 +652,99 @@ button:disabled {
   opacity: 0.5;
   cursor: not-allowed;
 }
+
+/* Help Button */
+.help-btn {
+    position: absolute;
+    top: 15px;
+    left: 30px;
+    background-color: #0079E8;
+    color: white;
+    border: none;
+    padding: 8px 16px;
+    border-radius: 20px;
+    cursor: pointer;
+    font-size: 14px;
+    font-weight: 600;
+    transition: background-color 0.2s;
+}
+
+.help-btn:hover {
+    background-color: #0056b3;
+}
+
+/* Modal Styles */
+.modal {
+    display: none;
+    position: fixed;
+    z-index: 3000;
+    left: 0;
+    top: 0;
+    width: 100%;
+    height: 100%;
+    overflow: auto;
+    background-color: rgba(0, 0, 0, 0.5);
+    align-items: center;
+    justify-content: center;
+}
+
+.modal-content {
+    background-color: #fefefe;
+    margin: auto;
+    padding: 0;
+    border: 1px solid #888;
+    width: 80%;
+    max-width: 600px;
+    border-radius: 8px;
+    box-shadow: 0 4px 8px 0 rgba(0,0,0,0.2);
+    animation-name: animatetop;
+    animation-duration: 0.4s
+}
+
+@keyframes animatetop {
+    from {top: -300px; opacity: 0}
+    to {top: 0; opacity: 1}
+}
+
+.modal-header {
+    padding: 15px 20px;
+    border-bottom: 1px solid #eee;
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+}
+
+.modal-header h2 {
+    margin: 0;
+    font-size: 24px;
+    font-weight: 600;
+}
+
+.close-btn {
+    color: #aaa;
+    font-size: 28px;
+    font-weight: bold;
+    cursor: pointer;
+}
+
+.close-btn:hover,
+.close-btn:focus {
+    color: black;
+    text-decoration: none;
+    cursor: pointer;
+}
+
+.modal-body {
+    padding: 20px;
+    font-size: 16px;
+    line-height: 1.5;
+}
+
+.modal-body a {
+    color: #0079E8;
+    text-decoration: none;
+}
+
+.modal-body a:hover {
+    text-decoration: underline;
+}