diff --git a/chatbot-api/twenty_crm.py b/chatbot-api/twenty_crm.py
index 4cc3852..3b1edfb 100644
--- a/chatbot-api/twenty_crm.py
+++ b/chatbot-api/twenty_crm.py
@@ -178,6 +178,33 @@ async def create_note(title: str, person_id: str | None = None) -> str | None:
     return None
 
 
+async def create_opportunity(name: str, company_id: str | None = None, point_of_contact_id: str | None = None) -> str | None:
+    """Create an opportunity in NEW stage."""
+    if not settings.twenty_crm_api_key:
+        return None
+    try:
+        body: dict = {"name": name, "stage": "NEW"}
+        if company_id:
+            body["companyId"] = company_id
+        if point_of_contact_id:
+            body["pointOfContactId"] = point_of_contact_id
+        async with httpx.AsyncClient() as http:
+            resp = await http.post(
+                f"{BASE_URL}/opportunities",
+                headers=HEADERS,
+                json=body,
+                timeout=10,
+            )
+            if resp.status_code == 201:
+                opp_id = resp.json()["data"]["createOpportunity"]["id"]
+                logger.info(f"Twenty opportunity created: {opp_id} ({name})")
+                return opp_id
+            logger.error(f"Twenty create_opportunity: {resp.status_code} {resp.text}")
+    except Exception as e:
+        logger.error(f"Twenty create_opportunity error: {e}")
+    return None
+
+
 async def create_lead_in_crm(
     name: str,
     email: str,
@@ -228,6 +255,11 @@ async def create_lead_in_crm(
             f"Chatbot lead: {need} (page: {page_context})", person_id
         )
 
+    # Create opportunity in NEW stage
+    if person_id:
+        opp_name = f"{name} — {need[:50]}" if need else name
+        await create_opportunity(opp_name, company_id=company_id, point_of_contact_id=person_id)
+
     return person_id
 
 
diff --git a/email-api/index.mjs b/email-api/index.mjs
index 099358d..bff6b05 100644
--- a/email-api/index.mjs
+++ b/email-api/index.mjs
@@ -62,6 +62,13 @@ async function createLeadInCRM({ fullName, workEmail, companyName, jobTitle, pho
         }
       }
       console.log(`CRM lead created: ${personId} (${fullName})`);
+      // Create opportunity in NEW stage
+      const oppBody = { name: `${fullName} — ${(need || 'Contact form').substring(0, 50)}`, stage: 'NEW' };
+      if (companyId) oppBody.companyId = companyId;
+      if (personId) oppBody.pointOfContactId = personId;
+      await fetch(`${TWENTY_CRM_URL}/rest/opportunities`, {
+        method: 'POST', headers, body: JSON.stringify(oppBody),
+      });
     }
   } catch (err) {
     console.error('CRM error:', err.message);
diff --git a/src/components/ChatMessage.css b/src/components/ChatMessage.css
index d15eae0..f221c05 100644
--- a/src/components/ChatMessage.css
+++ b/src/components/ChatMessage.css
@@ -50,3 +50,17 @@
   border-bottom-left-radius: 4px;
   border-left: 2px solid var(--yellow-100);
 }
+
+.chat-message__bubble a {
+  color: var(--yellow-100);
+  text-decoration: underline;
+  text-underline-offset: 2px;
+}
+
+.chat-message__bubble--user a {
+  color: #fff;
+}
+
+.chat-message__bubble a:hover {
+  opacity: 0.85;
+}
diff --git a/src/components/ChatMessage.tsx b/src/components/ChatMessage.tsx
index 1bea2a2..607dbb4 100644
--- a/src/components/ChatMessage.tsx
+++ b/src/components/ChatMessage.tsx
@@ -1,4 +1,4 @@
-import React from 'react';
+import React, { useMemo } from 'react';
 import { motion } from 'framer-motion';
 import type { ChatMessage as ChatMessageType } from '../types/chat';
 import './ChatMessage.css';
@@ -7,10 +7,36 @@ interface ChatMessageProps {
   message: ChatMessageType;
 }
 
+function escapeHtml(text: string): string {
+  return text
+    .replace(/&/g, '&')
+    .replace(/</g, '&lt;')
+    .replace(/>/g, '&gt;')
+    .replace(/"/g, '&quot;');
+}
+
+function renderMarkdown(text: string): string {
+  return escapeHtml(text)
+    // Bold: **text** or __text__
+    .replace(/\*\*(.+?)\*\*/g, '<strong>$1</strong>')
+    .replace(/__(.+?)__/g, '<strong>$1</strong>')
+    // Italic: *text* or _text_ (but not inside words with underscores)
+    .replace(/(?<!\w)\*([^*]+?)\*(?!\w)/g, '<em>$1</em>')
+    .replace(/(?<!\w)_([^_]+?)_(?!\w)/g, '<em>$1</em>')
+    // Links: [text](url)
+    .replace(/\[([^\]]+)\]\((https?:\/\/[^\s)]+)\)/g, '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>')
+    // Bare URLs
+    .replace(/(?<!["\w/])(https?:\/\/[^\s<]+)/g, '<a href="$1" target="_blank" rel="noopener noreferrer">$1</a>')
+    // Line breaks
+    .replace(/\n/g, '<br>');
+}
+
 const ChatMessage: React.FC<ChatMessageProps> = ({ message }) => {
   const isUser = message.sender === 'user';
   const isHuman = message.sender === 'human';
 
+  const html = useMemo(() => renderMarkdown(message.text), [message.text]);
+
   return (
     <motion.div
       className={`chat-message chat-message--${message.sender}`}
@@ -21,9 +47,10 @@ const ChatMessage: React.FC<ChatMessageProps> = ({ message }) => {
       {isHuman && message.agent && (
         <span className="chat-message__agent">{message.agent}</span>
       )}
-      <div className={`chat-message__bubble ${isUser ? 'chat-message__bubble--user' : isHuman ? 'chat-message__bubble--human' : 'chat-message__bubble--bot'}`}>
-        {message.text}
-      </div>
+      <div
+        className={`chat-message__bubble ${isUser ? 'chat-message__bubble--user' : isHuman ? 'chat-message__bubble--human' : 'chat-message__bubble--bot'}`}
+        dangerouslySetInnerHTML={{ __html: html }}
+      />
     </motion.div>
   );
 };